Forum Posts

VR Rental Support
Jan 07, 2022
In Using / Playing VR
It is likely that the headset has automatically installed a software update, causing the main user profile that we use on the headset to become logged out. Please contact us on 0333 339 0028 (option 2 - support) and we'll guide you through how to log back in again to continue playing. Our support line is open 10am-8pm Mon-Sun. Just so you know - we'll need to know the email address that is auto-filled out on the Facebook login screen that is displayed. Please have this to hand when you call. Note: It is not possible for you to login to your own, personal Facebook account with your headsets. You should not attempt to do this as you will not be able to access the games that we have installed on the headset.
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VR Rental Support
Jun 13, 2021
In Games
Disclaimer: Whilst we do not support or provide help for individual VR games that come pre-installed ready to play on our VR rental headsets, we thought it would be helpful to provide links to basic resources on how to play "Keep Talking and Nobody Explodes" which is one of our popular VR games that you can play as a group (with one player wearing VR and other players outside of VR helping you). You’re alone in a room with a bomb. Your friends (non-VR players watching you), aka the “Experts”, have the manual needed to defuse it. But there’s a catch: the 'Experts' can’t see the bomb - only you can... so everyone will need to talk it out – fast! Put your puzzle-solving and communication skills to the test as you and your friends race to defuse bombs quickly before time runs out! Your friends - the 'experts' will need the special bomb diffusion manual that can be found online at: https://www.bombmanual.com/web/index.html
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VR Rental Support
Jun 13, 2021
In Games
Disclaimer: Whilst we do not support or provide help for individual VR games that come pre-installed ready to play on our VR rental headsets, we thought it would be helpful to provide links to basic resources on how to play "Echo Arena" which is one of our popular multiplayer VR games. You can play "Wands" single player or multiplayer with other users (either other VR Rental UK headset customers or other public players around the world). Every player must be connected to the internet in order to play "Echo Arena". We recommend that every new player to "Wands" completes the in-game tutorial offered when first loading the game. *For further information, a great 3rd party tutorial video on how play "Wands" can be found below: *Credit to iFly Virtual Reality on YouTube.com
How to play "Wands" (solo/multiplayer) content media
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VR Rental Support
Jun 13, 2021
In Games
Disclaimer: Whilst we do not support or provide help for individual VR games that come pre-installed ready to play on our VR rental headsets, we thought it would be helpful to provide links to basic resources on how to play "BeatSaber" which is one of our popular multiplayer VR games. You can play "BeatSaber" single player or multiplayer with other users (either other VR Rental UK headset customers or other public players around the world). Every player must be connected to the internet in order to play "BeatSaber" in multiplayer mode. We recommend that every new player to "BeatSaber" completes the in-game tutorial offered when first loading the game. *For further information, a great introductory guide and tutorial video on how play "BeatSaber" in multiplayer mode can be found online at: https://vrscout.com/news/getting-started-beat-saber-multiplayer/ *Credit to vrscout.com
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VR Rental Support
Jun 13, 2021
In Games
Disclaimer: Whilst we do not support or provide help for individual VR games that come pre-installed ready to play on our VR rental headsets, we thought it would be helpful to provide links to basic resources on how to play "Echo Arena" which is one of our popular multiplayer VR games. You can play "Echo Arena" single player or multiplayer with other users (either other VR Rental UK headset customers or other public players around the world). Every player must be connected to the internet in order to play "Echo Arena". We recommend that every new player to "Echo Arena" completes the in-game tutorial offered when first loading the game. *For further information, a great introductory guide and tutorial video on how play "Echo Arena" can be found online at: https://vrscout.com/news/beginners-guide-echo-arena-oculus-quest/ *Credit to vrscout.com
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VR Rental Support
Jun 13, 2021
In Games
Disclaimer: Whilst we do not support or provide help for individual VR games that come pre-installed ready to play on our VR rental headsets, we thought it would be helpful to provide some basic resources on how to access some of the popular mini games that you can play in "Rec Room" such as VR Paintball, VR Laser Tag, VR Bowling, VR Charades and VR Soccer. You can play any "Rec Room" mini game as a single player or multiplayer with other users (either other VR Rental UK headset customers or other public players around the world). Every player must be connected to the internet in order to play "Rec Room". *Please note: Every time you load "Rec Room" - you start the game as a single player. Once loaded into the main game, each player must follow the steps below in order to 'link-up' and play with others inside a specific mini-game within the main "Rec Room" game. Follow the steps below. 1. Open your wrist watch menu: After first loading "Rec Room" you have the option to sign in to an existing player account, or create a new player account. Choose either option - creating a new player account simply allows you to save your progress and personalise your play experience. Once you have signed in, you will load into your 'dorm room'. This is essentially a private lobby just for you and where you will always start whenever you load the game. From the dorm room, you can interact with objects around you inside your room and much more. Read more 'dorm room' info here. Raise your left hand to eye height (in real life). Whilst looking at it inside the VR headset you will see that you are wearing a watch on your virtual wrist. When you move your right hand (in real life) to the watch, it will glow green to indicate that it can be interacted with. Tap on the wrist watch to open the main game menu. From the wrist watch menu, you will be able to load into all of the mini games that are included with "Rec Room". Read more wrist watch menu info here. 2. Click on the "Play" menu button: The Play menu allows you to go to any of the multiplayer #RecRoomOriginal Games such as Rec Royale, Laser Tag, Quests, Paintball, 3D Charades, Bowling, Dodgeball, Disc Golf, Paddleball, Soccer. The four tabs that will now display in the "Play" menu are labelled: "Hot" (most popular #RecRoomOriginal Games and most popular #Community Custom Rooms), "Favourites" (rooms that you have added to your favourites) "New" (new rooms), "Hot" (currently most popular rooms), an icon with a magnifying glass (for searching a room by name, tag, or creator). To go to one of the rooms/games, tap the image of the room/game that you want. Press the blue "i" button of any room to show its room details. (i.e. to load into a VR Paintball game, you'd press the ^Paintball game button) 3. You will now load into the waiting area / lobby area of the chosen mini-game. In this lobby area, you will wait for any other players to join you online before the game begins. You will usually be able to see other player's characters as well as speak to and interact with them inside the game. Ensure that any other players you want to play with have also loaded into this waiting / lobby area. Remember that "Rec Room" is popular with players all around the world. This lobby area may get busy with lots of other players who can see your character, hear you and speak to you (unless you mute your headset's microphone). Once the required players have joined the game, one of the players should 'teleport' themselves to the score leaderboard that will appear somewhere near the entrance to the lobby area you are in. Press the 'start' button on the scoreboard to begin the mini-game.
How to play mini-games inside "Rec Room" (solo/multiplayer) content media
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VR Rental Support
May 08, 2021
In Using / Playing VR
If you are getting this error message, then your headset is working correctly (i.e - it knows that something is wrong and needs you to take action to prevent an injury), however there could be a number of reasons for this error to occur. We want you to get playing again as soon as possible, so please follow each step below (in chronological order) and then test again to see if the issue is fixed before proceeding to the next step. It is essential that you follow each step below and re-test fully, before moving on to the next step. 1) Reboot Your Oculus Quest Without knowing what you have already tried to solve the tracking problems, let’s start with the very basics. The good old “Have you tried turning it off and on again” is a good remedy to various tech problems, and the Oculus Quest headsets are no exception. Hold down the power button on the side of the headset until you see a dialog with the “Restart” option. Complete the reboot and see if anything changes. 2) Clean the Cameras The four cameras that are located on the front plate of the Oculus Quest headsets are used for both room mapping as well as tracking your controllers. It is therefore essential that the cameras have no smudges / dust / hair on them for optimal tracking. Fingerprints from over enthusiastic players and even the sanitiser that we use to clean the headsets with can sometimes leave feint residue that may smudge the camera lenses. Using a micro-fibre cloth or similar, wipe clean all of the four cameras on the front of the headset. The holes in the front of the headset are where the cameras are located. Reboot the device after cleaning the lenses. 3) Modify Lightning Conditions The Quest headsets are quite sensitive to your room`s lightning conditions and it is quite likely that here lies the root of your problems. Do not play in a room with very low levels of light, or in a room with lots of bright natural light such as a conservatory or sun room. Playing near large windows or full length panes of glass can cause the headset's tracking signals to incorrectly bounce off them and confuse the headset. Remove any bright lights (or add a shade/cover) that are directly visible to your Quest headset. If the sun is shining in through the window (causing patches of light) then close the blinds. Also remove any reflective items that are in plain sight. Large mirrors can also confuse the headset's tracking signals and bounce them around. If you can't remove the mirror, then try putting a towel over it to stop the headset's tracking signals from being bounced around. Ideally, you want your room to be well and evenly lit. After making changes to the room lighting, reboot your Quest and try again to see if tracking issues are gone. 4) Try Playing in Another Room If you did your best to ensure that your Quest has optimal room lighting conditions but the problems still persist, then please try your Quest in another room. You never know what might interfere with the Quest`s tracking and it is worth giving it a shot. In addition to different lighting conditions, it will also help to rule out problems with the saved guardian in your primary gaming location. 5) Delete Your Saved Guardians When you create a guardian your Quest headset will 'remember' it – all so that you can resume playing the next day without having to recreate the guardian for the same room. There are occurrences, however, where a slight change in your room (replacement or new objects) might confuse the tracking of the Quest headset. This could be something as simple as someone that was sat on a chair/item of furniture beside you as you first mapped out your boundary, but is no longer there now. This can confuse the tracking system as the headset will constantly be looking to 'find' this person/object to stop you from bumping into it. If it can't find this person/object, then the headset will default to a fail safe - which is to tell you there is a tracking error. Please delete your saved guardians / chaperone settings by going to: 'Settings' Menu → 'Guardian' Tab → 'Clear Guardian History' option. Now try again setting a new guardian when prompted. 6) Unpair and Repair Your Controllers Similar to turning off / on the headset, it is sometimes worth trying to do the same for your controllers. The easiest way to unpair and re-pair your controller is to remove the batteries from them. Slide the protective rubber controller covers down to reveal the battery compartment lid located on the bottom of the each controller. Now gently slide the battery lid downwards to reveal the batteries. Remove the batteries and leave the batteries out for about 2 minutes to reset the wireless link. After 2 minutes, reinsert the batteries, push some buttons on the controllers to repair, and see if there are any changes with the tracking. 7) Turn off Hand Tracking Oculus Quest headsets are able to automatically switch between controller and hand tracking. The problem here is however, that in some cases (and software versions) this causes tracking issues. If you have hand tracking enabled on your Oculus Quest headset (with automatic switching), try turning hand tracking off. Inside your headset, go to the 'Settings' menu → 'Hand and Controllers' tab → Toggle “Hand Tracking” off. Restart your device and see if the tracking issues still remain. 8) Turn Tracking Off and then On again Go to 'Settings' menu within your Oculus Quest headset → 'Device' tab → Toggle the “Tracking” option off. Navigate back to the menu and turn it on again. Restart your device and see if the tracking issues still remain. Completed all of the above - but still receiving a tracking error message? If you have completed the above 8 steps fully (in chronological order) and your tracking issue still persists then this might be a software issue that will need to be investigated by us back at our store. Please call us on 0333 339 0028 option 2 to discuss the next steps.
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VR Rental Support
Feb 19, 2021
In Video Tutorials
It is important that every player using the headset knows how to play safely. Please follow the steps below.
[Video Tutorial] How to stay safe when using your headset content media
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VR Rental Support
Feb 19, 2021
In Video Tutorials
This video will show you how to setup your play area before you start playing in the headset. This process will need to be completed every time you turn the headset on. [Skip to 4:32]
[Video Tutorial] How to setup your play area content media
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VR Rental Support
Feb 19, 2021
In Video Tutorials
If you rented more than one headset then you will be able to 'voice chat' to the other player that is playing with you. You may encounter feedback or static as the microphones in both headsets will be close to each other if both of you are playing in the same room. To overcome this, simply turn the microphone or headset volume down in each headset. Your headset comes pre-loaded with the user/friend account you need in order to connect to the other headset correctly. [Skip to 10:10]
[Video Tutorial] How to voice chat with other players content media
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VR Rental Support
Feb 19, 2021
In Video Tutorials
This video tutorial shows you how to navigate around inside the headset menus / see installed games etc. [Skip to 7:40]
[Video Tutorial] How to navigate around menus content media
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VR Rental Support
Feb 19, 2021
In Using / Playing VR
It is likely that your menu view has become minimised. It's easy to bring the games library view back up, follow the steps below. Return to the home screen view inside your headset or press the Oculus button on your right hand controller. Press the 9 dot / app grid icon on the the menu bar at the bottom of your screen. Then click on 'All Apps'. Alternatively, if you don't see the 9 dot / grid icon (as shown in the first image), then browse to the 'Library' icon on the menu bar at the bottom of your screen (second image) Oculus Quest 2 users: Depending on what software version your rental headset is running, your menu may look like the below image. If it does, then press the 9 dot / app grid icon on the the menu bar at the bottom of your screen. This is located at the bottom right hand side of the menu bar, next to the pink arrow icon.
I can't see the games menu? content media
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VR Rental Support
Feb 19, 2021
In Using / Playing VR
From your Oculus Quest headset: Put on your headset. Navigate to the home menu screen if you are not already on it. Select 'Library' from the toolbar at the bottom of your screen. All of the pre-installed games that came included with your headset will now be shown in the center panel. Tip: If you can't see the menu then click the 9 dot/grid like icon on the bottom toolbar to maximise the menu (as shown in the image below)
How do I access the pre-installed games? content media
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VR Rental Support
Feb 19, 2021
In Casting / Screen Sharing
If you have followed the instructions provided in our casting support category and you’re not able to continue, check the following tips below to make sure you can get connected and casting from your Oculus Quest to your mobile or TV display. General Make sure ALL of your devices on the same Wi-Fi network. For the best experience, your router’s Wi-Fi should support the 5Ghz signal to stream to your Quest and not the slower 2.4Ghz Wi-Fi signal that is more common with ISP routers. Make sure your Wi-Fi network is not overloaded. Stop all devices from downloading or streaming large files over the Wi-Fi network. If your image quality is blocker or stuttering, try positioning your Quest and device closer to your Wi-Fi station/router. Casting shows a cropped centre section of what you see in the Quest. So for the best experience for viewers, consider what spectators can see on screen and make sure what you see in the centre of your screen. They will rarely see your hands if you have them in the bottom third of your view – look down at them. If you don’t see the Oculus Quest as ready in the casting section of the app, turn it on and also make sure the Phone, streaming device and Quest are on the same Wi-Fi network. Mobile For a bigger mobile experience, try using an iPad or Android tablet for a bigger screen. Great for demos and parties as more people can view it at once. Google Chromecast and Apple TV For the best experience for the VR wearer, turn down the volume on the mobile device or TV. The delay in audio they will hear is very disrupting. Make the VR user wear headphones so you can listen to the audio in sync to the visuals on screen. If you do not see your Chromecast device in the casting section of the mobile app, make sure the Phone and Quest are on the same Wi-Fi network and that both devices are powered on and operating. Make sure your Chromecast is displaying its home screen page on TV before connecting. Make sure your Apple TV is powered and displaying its home screen on TV before mirroring to it. Some TV’s can be further away from a router or Wi-Fi base station, so check the connection to your TV if you are experiencing dropouts or you are unable to see or connect to your Chromecast.
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VR Rental Support
Feb 19, 2021
In Casting / Screen Sharing
From the Oculus home area, select the Sharing menu tab. On the left select the Casting option. This will open your headset to any casting app that you use and have running on on your phone (you must launch this app on your phone, rather than have it just installed). Open the Oculus App and tab the Cast button on the top right corner of the app. Now select the Oculus Quest that is found nearby. Now select This Phone from the list of devices to cast to. Please note that the traditional method of using the official Oculus App on your smart phone to mirror your headset display is not supported with your VR home rental. Any reference to 'logging into the Oculus App' you may see or read in any game / literature should be ignored. See: https://www.vr-rental.co.uk/support/using-playing-vr/how-do-i-login-to-the-oculus-app
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VR Rental Support
Feb 19, 2021
In Using / Playing VR
Unfortunately, we do not allow this functionality for security reasons. We do not provide the login details for the account that comes pre-loaded on to the headset. Note: You must not log out of the Oculus account pre-loaded onto your headset or you will loose access to all of the games that have been pre-installed for you to play. Any references that you may see or read that refer to 'logging into the Oculus App' should be ignored. The account that your headset was logged in to when it was delivered to you is the one you must use. Your headset will work as intended without needing to change or log in to a new account.
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VR Rental Support
Feb 19, 2021
In Casting / Screen Sharing
Casting from your Oculus Quest headset to a smart enabled device that supports casting: Turn on your Oculus Quest headset and put it on. From the Universal Menu, select the 'Sharing' menu tab. Select 'Cast' from the Sharing menu. Choose the device you want to cast to. Select 'Start' from the in-VR prompt.
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VR Rental Support
Feb 19, 2021
In Casting / Screen Sharing
Casting from your Oculus Quest headset to a Chromecast device: Make sure your Chromecast device is plugged into your TV and is powered on. Turn on your Oculus Quest headset and put it on. From the Universal Menu, select the 'Sharing' menu tab. Select 'Cast' from the Sharing menu. Choose the Chromecast device you want to cast to. Select 'Start' from the in-VR prompt.
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VR Rental Support
Feb 19, 2021
In Casting / Screen Sharing
To Cast Oculus Quest to FireStick: Download "AirScreen & AirPlay & Google Cast & MiraCast & DNLA" on your Firestick device (click here to download). Open AirScreen on your Firestick device and click "Start". A "Wait for a connection" dialogue will appear on your device. Inside your headset, go to Sharing > Cast > choose Chromecast > Start Casting. When done casting, ensure you hit the back button on your FireTV controller within AirScreen app to back out of it. *information given for guidance only. VR Rental UK does not endorse or provide technical support for 3rd party software.
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VR Rental Support
Feb 19, 2021
In Casting / Screen Sharing
Please ignore the section in the video that refers to downloading the Oculus phone app to Cast to your smart TV or other smart enabled viewing device. You do not specifically need to use the phone app for casting functionality. Instead of using the Oculus phone app, you can begin to cast from using the headset itself. Casting from your Oculus Quest headset to casting-enabled devices: Turn on your Oculus Quest headset and put it on. From the Universal Menu, select Sharing. Select Cast from the Sharing menu. Choose the device you want to cast to. Select Start from the in-VR prompt. Ensure that the smart enabled device that you want to cast to is on your same WiFi network and is 'discoverable' for other devices to 'see' it in order to try to connect to. Quest 1 (all black headset) Quest 2 (white and black headset)
[Video Tutorial] How to cast to a TV / Smart Device content media
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VR Rental Support

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