Frequently asked questions

We've put together some helpful answers to common questions about our VR headset home rental service below.

Select a blue topic category heading from the list below. then click on the question titles below to reveal the answer. You can also search for a question by clicking on the magnifying glass symbol. Customers that have booked with us can access the free Customer Support Portal using the password contained in your booking confirmation email.

 

Please feel free to contact us if your question is not answered below.

included with each rental

The below contents are included in the securely sealed VR rental box delivered directly to your doorstep:

  • Oculus Quest VR headset(s) with protective hygiene covers.

  • Set(s) of Oculus Quest handheld VR controllers with protective hygiene covers.

  • Pre-loaded VR games all ready to play in the headset(s). No PC or equipment needed.

  • Set of hygiene eye masks.

  • Set of spare AA controller batteries and headset charging cable(s).

  • An easy setup welcome guide and instruction manual.

  • Pre-printed returns label ready to affix to your VR rental box for courier collection at the end of your rental.

  • Packing tape to re-seal the discreet delivery box packaging at the end of your rental.

  • Free telephone support between 10am-8pm.

good to know

  • A minimum rental duration applies to all bookings.

  • Rental durations start at 12pm on the day that your rental box is delivered. Deliveries will be made before 12pm, collections by 5pm on the specific days.

  • Delivery fees are in addition to the quoted per-headset cost shown and are subject to availability upon enquiry.

  • Due to increased courier costs, we do not deliver or collect a VR rental box to/from customers on a Saturday or Sunday. Rentals for weekend use are for a 72 hours duration and will be delivered by 12pm on a Friday - collected by 5pm on a Monday.

  • An adult over 18 years old must sign for and take receipt of the delivery/collection at your home address. A delivery or collection will not be made, or left unattended, without a valid customer signature.

  • We do not deliver to non-residential addresses. We regret that we are unable to offer delivery to residential addresses located outside of England, Wales and Scotland. We are unable to ship to Northern Ireland, Channel Islands or UK BFPO addresses. 

  • Signed rental agreement, photo ID and x2 forms of proof address is required for every booking.