Frequently asked questions

We've put together some helpful answers to common questions about our VR headset home rental service below.

Select a blue topic category heading from the list below. then click on the question titles below to reveal the answer. You can also search for a question by clicking on the magnifying glass symbol. Customers that have booked with us can access the free Customer Support Portal using the password contained in your booking confirmation email.

 

Please feel free to contact us if your question is not answered below.

Website

How does the VR home rental service work?


Please click this link to learn more about our VR headset home rental service.




Where can I find pricing information?


Please click on this link to view all of our VR headset home rental prices.




How do I book?


You can easily make a booking enquiry filling in the online enquiry form at the bottom of this page. Scroll down to the bottom of this page and enter your details. We'll get back to you as soon as we can. If you'd prefer to make a booking over the phone, you can call us on 0333 339 0028. Calls will be charged at your usual network rates. Calls answered: Mon-Sun 10am - 8pm GMT.




How do I contact you?


If you have a query that is not already answered on this page or would prefer to make a booking over the phone, you can call us on 0333 339 0028. Calls will be charged at your usual network rates. Calls answered: Mon-Sun 10am - 8pm GMT. Alternatively, please get in touch with us by emailing: sales@vr-rental.co.uk.





Collection

How does collection work?


At the end of your VR home rental duration, simply put everything back into the secure VR rental box, affix the pre-printed returns label we supply and await for our courier to arrive. Our courier will collect your rental box by 12pm directly from your doorstep. It's so easy and hassle free!




What is a returns label?


A returns label is information (pre-completed) which informs the courier what is contained in the parcel.




Do I have to be in to have my rental box collected?


An adult over 18 years old must sign for and take receipt of the delivery/collection at your home address. You are responsible for the goods until they are collected by the courier. Please see the booking terms for more information.





Delivery

Where do you deliver to?


Currently we deliver to mainland UK addresses only. We do not deliver to Ireland, the Channel Islands and some areas of the UK that are remote.




How does delivery work?


We use a courier service that will deliver before 12pm on the first day of your rental period. We'll deliver a secure VR rental box containing everything you need to play directly to your doorstep.

At the end of your VR home rental duration, simply put everything back into the secure VR rental box, affix the pre-printed returns label we supply and await for our courier to arrive. Our courier will collect your rental box by 12pm directly from your doorstep. It's so easy and hassle free!




Can you deliver to non-residential addresses?


We do not deliver to non-residential addresses. We regret that we are unable to offer delivery to residential addresses located outside of England, Wales and Scotland. We are unable to ship to Northern Ireland, Channel Islands or UK BFPO addresses.




Do I have to be in to sign for my delivery or can it be left unattended?


An adult over 18 years old must sign for and take receipt of the delivery/collection at your home address. A delivery or collection will not be made, or left unattended, without a valid customer signature.




What are your delivery costs?


If you wish to rent 1 or 2 headsets, the delivery cost is £35*. For up to 4 headsets, the delivery cost is £50*. *Delivery fees are in addition to the quoted per-headset cost shown and are subject to availability upon enquiry.





VR headsets

What VR headsets do you use?


We are able to rent the Oculus Quest or Oculus Quest 2 depending on availability. These headsets are the best stand-alone headsets that do not require another device such as a desktop PC to run the games.




What games come pre-installed to play on the headsets?





I have an Oculus Quest headset already, can I rent another headset to play with a friend?





Can I login to my own Oculus Quest account to play games I have already purchased?





Can I wear glasses whilst using the headset?


Yes absolutely! There is enough room inside the headset to allow for most frames. The measurements for inside the headset are a height of 5cm and a width of 13cm. Some types of lenses such as bi-focal or vari-focal may make it difficult to see.




Where can I use the headset?


You can use the headset standing or sitting down. When choosing a location to play, be mindful of any objects which you could potentially collide with so it is best used in a clear space of at least 1mx1m or greater.




Do I need a WiFi network to play?


You do require a WiFi network to play most of the games to their full potential.





included with each rental

The below contents are included in the securely sealed VR rental box delivered directly to your doorstep:

  • Oculus Quest VR headset(s) with protective hygiene covers.

  • Set(s) of Oculus Quest handheld VR controllers with protective hygiene covers.

  • Pre-loaded VR games all ready to play in the headset(s). No PC or equipment needed.

  • Set of hygiene eye masks.

  • Set of spare AA controller batteries and headset charging cable(s).

  • An easy setup welcome guide and instruction manual.

  • Pre-printed returns label ready to affix to your VR rental box for courier collection at the end of your rental.

  • Packing tape to re-seal the discreet delivery box packaging at the end of your rental.

  • Free telephone support between 10am-8pm.

good to know

  • A minimum rental duration applies to all bookings.

  • Rental durations start at 12pm on the day that your rental box is delivered. Deliveries will be made before 12pm, collections by 5pm on the specific days.

  • Delivery fees are in addition to the quoted per-headset cost shown and are subject to availability upon enquiry.

  • Due to increased courier costs, we do not deliver or collect a VR rental box to/from customers on a Saturday or Sunday. Rentals for weekend use are for a 72 hours duration and will be delivered by 12pm on a Friday - collected by 5pm on a Monday.

  • An adult over 18 years old must sign for and take receipt of the delivery/collection at your home address. A delivery or collection will not be made, or left unattended, without a valid customer signature.

  • We do not deliver to non-residential addresses. We regret that we are unable to offer delivery to residential addresses located outside of England, Wales and Scotland. We are unable to ship to Northern Ireland, Channel Islands or UK BFPO addresses. 

  • Signed rental agreement, photo ID and x2 forms of proof address is required for every booking.